Dwelling Places - Larry Stoner, President
Dwelling Places, Inc. turned to the Forney Agency for business insurance needs when our construction company began in 1984. We continued as clients through the insurance agency's evolution to BCF Group. We have appreciated the prompt, friendly service we have received from staff as they helped us navigate the world of insurance: liability, workers compensation, vehicle and health. We are confident that we have received the best plans tailored for our specific needs because we have chosen a company that is competent, courteous and knowledgeable.
We are and have been very pleased with our relationship to BCF Group staff over the past 27 years.
Dwelling Places, Inc. turned to the Forney Agency for business insurance needs when our construction company began in 1984. We continued as clients through the insurance agency's evolution to BCF Group. We have appreciated the prompt, friendly service we have received from staff as they helped us navigate the world of insurance: liability, workers compensation, vehicle and health. We are confident that we have received the best plans tailored for our specific needs because we have chosen a company that is competent, courteous and knowledgeable.
We are and have been very pleased with our relationship to BCF Group staff over the past 27 years.
Friendship Community - Gwen Schuit, CEO
Friendship Community has appreciated the collaborative relationship that has been established with the BCF Group. We are all truly committed to the "Team" approach to problem solving. The BCF professionals strive for excellent outcomes through meaningful, relevant communication. One area that has been extremely beneficial to Friendship Community has been the BCF Group's ability to share expert knowledge about insurance and the risk management process. Having this professional relationship enables Friendship Community to move forward and mitigate risks that could potentially impact the organization's financial performance.
Friendship Community has appreciated the collaborative relationship that has been established with the BCF Group. We are all truly committed to the "Team" approach to problem solving. The BCF professionals strive for excellent outcomes through meaningful, relevant communication. One area that has been extremely beneficial to Friendship Community has been the BCF Group's ability to share expert knowledge about insurance and the risk management process. Having this professional relationship enables Friendship Community to move forward and mitigate risks that could potentially impact the organization's financial performance.
Mervin Zimmerman, Inc. – Jason Milholin, General Manager
My company and I have been working with BCF Group since July of 2009. In those two years, we have been COMPLETELY satisfied with their services, including the personal assistance we receive from Andy & Trent. Whenever I need anything from a certificate of insurance, to just a general question, I email Trent, and literally within minutes, I have the information as requested. And even at times when Trent is out of the office, he still responds and forwards my request on to someone else who is able to assist me. BCF Group also has been invaluable in assisting us create a safety committee and get certified through the state.
We hope to continue this excellent relationship for years to come.
My company and I have been working with BCF Group since July of 2009. In those two years, we have been COMPLETELY satisfied with their services, including the personal assistance we receive from Andy & Trent. Whenever I need anything from a certificate of insurance, to just a general question, I email Trent, and literally within minutes, I have the information as requested. And even at times when Trent is out of the office, he still responds and forwards my request on to someone else who is able to assist me. BCF Group also has been invaluable in assisting us create a safety committee and get certified through the state.
We hope to continue this excellent relationship for years to come.
Paul B. Zimmerman, Inc. – Dale Gehman, Director of Human Resources
Over the years of my employment at Paul B. Zimmerman Inc. I have witnessed the positive and friendly business relationship between our company leadership and the folks at BCF. There was always a healthy appreciation and respect for each other. Since becoming involved in Human Resource responsibilities in 2002 I personally have experienced the same and continue to enjoy their sincere helpfulness and honesty as well as the professionalism and promptness with which we are served by the BCF Insurance Group.
Over the years of my employment at Paul B. Zimmerman Inc. I have witnessed the positive and friendly business relationship between our company leadership and the folks at BCF. There was always a healthy appreciation and respect for each other. Since becoming involved in Human Resource responsibilities in 2002 I personally have experienced the same and continue to enjoy their sincere helpfulness and honesty as well as the professionalism and promptness with which we are served by the BCF Insurance Group.
Carolyn Dohner
We have been clients of BCF group for many years. We have never considered moving our business to someone else because we have been extremely happy with our agent, Kay Harnish. Kay has been working on our accounts for a very long time and services us in a very personal and professional way. Kay helps us to find the right fit for our finances as well as insuring that we have adequate coverage. Kay has always returned our calls in a timely fashion and has sent out reminders for things that are needed. She is always looking for ways to save us money.
Thank you Kay, for your great customer service.
Amanda and David Campbell
My family has appreciated and benefited from our insurance relationship with BCF over the past several years. The high level of customer service provided by BCF, particularly Kay Harnish, has been a strength of BCF. Her responsiveness, in terms of both timeliness and effectiveness, has been exceptional. She proactively has reviewed our insurance needs annually and adjusted coverage to best fit our needs. We greatly appreciate the way that Kay Harnish has handled our personal insurance needs, and look forward to continuing to work with Kay Harnish and BCF.
My family has appreciated and benefited from our insurance relationship with BCF over the past several years. The high level of customer service provided by BCF, particularly Kay Harnish, has been a strength of BCF. Her responsiveness, in terms of both timeliness and effectiveness, has been exceptional. She proactively has reviewed our insurance needs annually and adjusted coverage to best fit our needs. We greatly appreciate the way that Kay Harnish has handled our personal insurance needs, and look forward to continuing to work with Kay Harnish and BCF.
Wendy S. Roeser
For more than 10 years, I utilized MetLife for all my insurance needs (Auto, Homeowners, Life Insurance, etc.). Most recently, I needed to add an additional property to my Homeowners. My grandmother gave me her home! I contacted the BCF Group to cancel my grandmother's existing policy with Lititz Mutual. I spoke with Kay Harnish. Kay offered to provide coverage for me for all my insurance needs. At that time, I declined because I wanted to utilize MetLife since I already had overage with them for all my insurance needs. Since I was a 10+ year customer of MetLife, I wanted to utilize their services. When I contacted them, they were not as personable when trying to add another property to my current coverage. As a matter of fact, they transferred me to another department to get assistance. I was transferred to voice mail. I left a message to contact me to add this additional property. I never received a return phone call from MetLife to add this property to my existing coverage. At that time, I contacted Kay again at the BCF group.
Kay was so personable, knowledgeable, and provided me with quotes to cover all my insurance needs from Homeowners to Auto Insurance. She even took the time to quote my grandmother a Renter's Insurance policy and provided me with additional information for Umbrella Coverage. I was never provided this type of service and assistance with MetLife. Kay and I quickly became friends! I have to say, I know I can trust Kay with any additional insurance needs or questions I may have in the future. I feel so comfortable and confident I have one-on-one support no matter what my needs may be in the future! I was treated as a person and not just a number! Trust, integrity, and personal customer service is what I've gained by switching my insurance needs to BCF and Kay Harnish as my personal Agent!
For more than 10 years, I utilized MetLife for all my insurance needs (Auto, Homeowners, Life Insurance, etc.). Most recently, I needed to add an additional property to my Homeowners. My grandmother gave me her home! I contacted the BCF Group to cancel my grandmother's existing policy with Lititz Mutual. I spoke with Kay Harnish. Kay offered to provide coverage for me for all my insurance needs. At that time, I declined because I wanted to utilize MetLife since I already had overage with them for all my insurance needs. Since I was a 10+ year customer of MetLife, I wanted to utilize their services. When I contacted them, they were not as personable when trying to add another property to my current coverage. As a matter of fact, they transferred me to another department to get assistance. I was transferred to voice mail. I left a message to contact me to add this additional property. I never received a return phone call from MetLife to add this property to my existing coverage. At that time, I contacted Kay again at the BCF group.
Kay was so personable, knowledgeable, and provided me with quotes to cover all my insurance needs from Homeowners to Auto Insurance. She even took the time to quote my grandmother a Renter's Insurance policy and provided me with additional information for Umbrella Coverage. I was never provided this type of service and assistance with MetLife. Kay and I quickly became friends! I have to say, I know I can trust Kay with any additional insurance needs or questions I may have in the future. I feel so comfortable and confident I have one-on-one support no matter what my needs may be in the future! I was treated as a person and not just a number! Trust, integrity, and personal customer service is what I've gained by switching my insurance needs to BCF and Kay Harnish as my personal Agent!
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